Return & Refund Policy
Last Updated: 23/03/2026
Thank you for shopping with Cameola. We strive to provide high-quality beauty and skincare products. Due to the nature of personal care products, we follow strict hygiene and safety standards. Please read our Return & Refund Policy carefully before making a purchase.
1. No Return Policy
For hygiene and safety reasons, Cameola does not accept returns or exchanges on any products once they have been delivered.
All sales made on our website are final.
We do not accept returns for products that have been opened, used, or tampered with.
2. Damaged, Defective, or Wrong Product
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect product delivered
You must contact us within 48 hours of delivery.
To process your request, please send the following to our support team:
- Order number
- Clear photos of the product
- Complete unboxing video showing the issue
Without a complete unboxing video recorded from the start of opening the package, we may not be able to process the claim.
After verification, Cameola may offer:
- Replacement of the product, or
- Store credit, or
- Refund (if replacement is not available)
The final resolution will be at the discretion of Cameola after reviewing the claim.
3. Refund Process
If a refund is approved, it will be processed to the original payment method used during the purchase.
Refunds typically take 5–10 business days to reflect in your bank account depending on your payment provider.
4. Cancellation Policy
Orders may be cancelled within 1 hour of placing the order or before the order is dispatched, whichever occurs first.
Once an order has been processed, packed, or shipped, cancellation requests cannot be accepted.
Partial cancellations or removal of individual items from an order are not permitted once the order is placed.
5. Incorrect Shipping Address
Customers are responsible for providing accurate shipping details at the time of placing the order.
Cameola will not be responsible for orders delivered to incorrect addresses provided by the customer.
Additional shipping charges may apply if a package needs to be re-shipped due to incorrect address details.
6. Delayed or Lost Shipments
While we work with reliable shipping partners, Cameola is not responsible for delays caused by courier companies, natural events, strikes, or unforeseen circumstances.
However, our support team will assist customers in tracking shipments and resolving delivery issues whenever possible.
7. Product Usage & Skin Reactions
Cameola products are formulated with carefully selected ingredients and are designed for external cosmetic use only.
However, individual skin types may react differently to skincare products.
We strongly recommend performing a patch test before full application, especially for sensitive skin.
Cameola shall not be held liable for any allergic reactions, skin irritation, or adverse effects resulting from the use of our products.
If irritation occurs, discontinue use immediately and consult a qualified healthcare professional if necessary.
We do not provide medical advice, dermatological treatment, or monetary compensation for adverse reactions.
8. Contact Us
If you have any questions about this policy or need assistance with an order, please contact us:
Cameola
Email: shop@cameola.com
Phone: 88188 00060
Address:
Phursungi, Pune, Maharashtra
Pin Code – 412308
India
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.